OUR SERVICE

Solution Proposal

Ruipuhua dedicates itself into offering high performance food packing machinery and technology solutions for individual production application in various machines such as Muffin packing machinery, Layer cake packaging machine, protein bar packing machine, vegetable packing and more. 

Whenever you get a request or trouble in your current product packing process, our professional ways will be proposed with any of your information as follows:

• A list based on accurate requirement analysis.
• A request for process upgrading or replacement.
• A description on your production output requirement.
• A specified requirement of your finished product.
• Other information of your food packing request.

Order Confirmation

On your request is received, Ruipuhua’s adept regional sales manager in packing equipment will contact you immediately to have a closer follow-up and accurate understanding of your request.

Our sales manager will provide you a detailed quotation proposal for your confirmation after the professional analysis and evaluation of your request by Ruipuhua professional technical support team.

Once the proposal is confirmed, a final sales order will be submitted for your approval and confirmation with the items listed as follows:

• Necessary order relative Information.
• A confirmed product list with pricing.
• Terms of payment, delivery, lead-time and warranty.
• Other agreed clauses e.g., technical support.

Once the sales order is signed by both parties and the agreed down-payment transaction is received at Ruipuhua assigned bank account, the order fulfilment will start immediately in Ruipuhua internal order system.

Order Delivery

Under precise, real-time manufacturing and quality control, all parts and machines will be produced 100% to our promised specifications and standards. “Delivering is Promise” is always the key to promote Ruiphua’s business growth.

Before shipping, Ruipuhua will do the 100% checking of the listed items for each order:

• BOM checking with specifications & standard.
• Safety & performance testing of individual units.
• Pre-implementation trial run before Exit-work.
• Parts & component inspection by a packing list.
• Final package, labels, certificate and shop drawings, etc.

Over 18 years international business experience, Ruipuhua is familiar to long-distanced oversea transportation and makes better protection in case of troubleshooting.

Ruipuhua guarantees the excellent delivery of your project will be carried on time for our reliable and assigned logistic parties and our local service team, Meanwhile, Flexible logistics will be adopted by us in case of any unexpected situation of your site readiness and project timeframe delay.

Implementation Support

Ruipuhua well understands that the implementation of safety and efficiency is indispensable in  the process of new product packing line setup or the retrofitting of existing plant, especially for an international machinery deal. 

However, in practice there is usually only very little time for implementation. How does Ruipuhua perfectly solve the troubles might appear during the field implementation service?

Here listed the essential of implementation support as follows.

• Local team with fast reaction and execution capability.
• Precise fiend pre-measurement and analysis before solution.
• Excellent Pre-implementation trial run before Ex-work.
• Sufficient parts, tools & instruction preparation in advance.
• Consistent and effective technical training program.
• HQ experienced technical experts ready for 24-hour online support.
• High-efficient teamwork procedure of Ruipuhua culture.

After-sale Warranty

Ruipuhua fully understands that every minute of machine downtime impacts your business bottom line. We provide 24-hour online technical support to help you prevent or reduce downtime and keep production running smoothly.

When you log in, we can instantly access detailed data about your machines, perform remote diagnostics, and recommend the right solution, often within minutes. If complex needs arise, our technical support professionals also take the time to provide you with the support and service you need.

Our service professionals can help you:

• Remote diagnose and troubleshoot.
• Assess & optimize machine performance.
• Identify & replacement of defective parts.
• Professional training for technical support.
• Routine and preventive maintenance guidelines.
• Further upgrading solutions for capacity or capability extension.