Huawei eRecovery: Resolving “Getting Package Info Failed” Issue

If you are encountering the “Getting Package Info Failed” error on your Huawei device, you’re not alone. This issue can be frustrating, but fortunately, there are several troubleshooting steps you can take to resolve it.

1. Check Your Internet Connection

One of the most common reasons for the “Getting Package Info Failed” error is a poor or unstable internet connection. Make sure you are connected to a stable Wi-Fi network or try switching to a different network to see if the issue persists.

2. Clear Cache and Data

Clearing the cache and data of the eRecovery app can sometimes help resolve this issue. Go to Settings > Apps > eRecovery and select Clear Cache and Clear Data. Restart your device and see if the problem is resolved.

3. Update eRecovery App

Check if there is an update available for the eRecovery app. Outdated versions of the app can sometimes cause compatibility issues leading to errors like “Getting Package Info Failed.” Visit the Huawei AppGallery to see if there are any updates available.

4. Factory Reset

If the above steps did not work, you may need to consider a factory reset as a last resort. Before proceeding, make sure to back up your important data as a factory reset will erase all data on your device.

5. Contact Huawei Support

If none of the above solutions work, it’s best to get in touch with Huawei customer support. They may have additional steps or instructions tailored to your specific device and situation.

By following these troubleshooting steps, you should be able to resolve the “Getting Package Info Failed” error on your Huawei device. Remember to always backup your data before making any significant changes to your device.